Kore.ai, a leader in the Gartner magic quadrant in AI space, has ventured into the space of contact centre AI, GenAI, and Agentic AI. Gradious is an SI(System integrator) partner of Kore.ai. Our AI based services are focused on optimizing customer service by ensuring that your interactions with customers are more effective and intuitive, thereby ensuring that your business thrives.
In collaboration with Kore.ai, we help businesses build smarter, more intuitive AI-first contact center solutions that truly understand and respond to human needs. Kore.ai’s platform brings in powerful tools like intelligent virtual assistants, AI-powered agent copilots, natural language processing, and context-aware automation to improve customers’ engagement with your brand.
Gradious provides unparalleled support to both your customers and your agents. With Kore.ai’s GenAI and Agentic AI capabilities, we enable real-time, human-like conversations, predictive suggestions, and seamless handovers between bots and live agents. These powerful AI features result in faster resolutions, happier customers, and an empowered team.
Whether you want to handle basic questions automatically or completely improve your customer support, our partnership with Kore.ai gives you the AI tools to do it simply and effectively.
Deploy intelligent agents that bring automation, insight, and value to your complex workflows.
Automation AI helps you build smart virtual assistants that handle customer queries and actions around the clock. These bots speak naturally, understand multiple languages, operate 24/7 and deliver consistent, personalized responses. They reduce manual workload and improve resolution time across service channels.
Enables business users to design complex conversation flows without writing code with a simple drag-and-drop interface.
Supports multiple language models and uses GenAI to provide human-like, context-aware responses.
Manage conversation interruptions, rephrased questions, and retain context to deliver seamless dialogue.
Provides simulation and testing capabilities to validate logic and ensure high-quality conversational experiences before going live.
Contact Center AI transforms traditional support centers into AI-first operations, automating routine tasks and improving customer service efficiency. It offers intelligent routing, campaign execution, and omnichannel engagement to reduce response times and operational costs.
Offers consistent customer experiences across several touchpoints, including chat, voice, online, and social platforms.
Detects customer intent and sentiment to determine whether a virtual agent or a human agent should handle the query.
Allows proactive engagement through voice or web campaigns with templates and analytics to improve consumer reach.
Provides a centralized dashboard to human agents to view context, chat history, and AI suggestions during interactions.
Agent AI supports live agents by giving them the right information at the right time during real-time customer interactions. It helps speed up conversations, reduce effort, and make every interaction feel more personalized and helpful.
Shows agents the most relevant responses, documents, or next actions during the conversation.
Generates quick summaries of interactions post-call or chat to support faster follow-ups and documentation.
Recommends optimal responses or steps based on customer sentiment, behavior, and history to resolve queries faster.
Adds suggestions, workflows, and learning prompts within the agent interface to reinforce best practices and performance.
Search AI combines advanced RAG and generative AI to fetch and craft precise, context-aware answers from large enterprise knowledge sources. It’s like giving your users a smart assistant that knows where and how to find answers instantly.
Loads documents, webpages, or third-party content, and breaks them into context-rich chunks for better semantic understanding.
Integrates with 60+ systems (CRM, CMS, storage) and supports scheduled content updates to keep your data relevant.
Uses a hybrid approach that combines keyword and semantic search with LLM generation to deliver high-relevance answers tailored to user queries.
Uses multiple embeddings per chunk and supports over 100 languages for global, accurate search performance.
Provides ranked search snippets with filtering options like source type or topic, while avoiding redundancy with generated answers.
Refines chunk metadata with the Workbench, generates embeddings with selected models, and builds indexed knowledge for optimal search quality.
Enterprise knowledge feature gives you one smart search bar that knows your role, understands what you’re looking for, and gives you accurate results from across the company’s systems. It allows employees to acquire accurate, context-aware insights from both structured and unstructured data sources.
Connects across enterprise systems and content stores via pre‑built search connectors.
Built-in AI and RAG-enhanced search understand user and business context and provide meaningful responses rather than generic ones.
Built-in role-based access controls and audit logging.
Kore.ai enables rapid deployment of AI agents tailored to your departmental needs, either by using pre-configured agents for HR, IT, and recruiting, or by creating custom agents via no-code or pro-code tools for unique workflows and automation.
Ready‑to‑use AI assistants for regular tasks with minimal configuration.
Design tailored agents with drag‑and‑drop or code for your specific workflows.
A central hub for browsing, installing, and publishing both agent types.
Multi-agent orchestration facilitates multi-step workflows and coordination across agents and systems. The orchestrator layer manages routing, contextual context, and seamless handoffs, allowing agents to collaborate and act autonomously as needed.
Combines multiple specialized agents into coherent workflows or agentic apps.
Transfers context and control across agents during multi-step tasks.
Retains context across sessions for deeper, richer interactions.
Smart work support enhances workers’ productivity by automating routine tasks, accelerating content creation, and providing real-time insights, organically blending search, workflow triggers, and generative tools. This saves time and effort for real work.
Uses RAG (Retrieval Augmented Generation) to power information-rich responses, not just scripted flows.
Assists with drafting, summarization, translation, and performing complex analysis tasks to boost employees' productivity.
Track usage, monitor performance, enforce guardrails, and continuously optimize workflows based on performance data.
Enables businesses to streamline their operations by automating repetitive, rule-based workflows. Whether triggered by real-time events, scheduled tasks, or external systems, it ensures timely and consistent execution without human intervention.
Design process flows with a simple drag-and-drop interface. It supports sequential logic, branching, and parallel execution without any code.
Automations can be initiated based on system events, API calls, or time-based schedules, enabling faster response and action.
Enables intelligent coordination between multiple AI agents, each with a specific role; some fetch data, some reason through logic, and one orchestrates them all. It ensures that complex processes are executed end-to-end with accuracy, memory, and adaptability.
Allows agents to collaborate, managing complex workflows across systems and departments with precision.
Agents can evaluate data, assess context, and make informed decisions to drive process outcomes.
Agents remember prior interactions and task history, enabling more personalized and intelligent process execution.
Template-based AI agent design helps to reduce time-to-value. Leverage pre-made agent templates or create new ones to speed up deployment without any technical experience. This enables teams to easily automate and adapt business processes as their needs evolve.
Access 75+ workflow and prompt templates tailored to common business use cases like approvals, escalations, and form submissions.
Users can build, customize, and deploy AI agents quickly through an intuitive UI without writing code.
Ensure secure and compliant automation by embedding governance at all stages of the process lifecycle. It provides comprehensive control, visibility, and auditability to meet enterprise-grade regulatory and operational standards.
Implement manual approval checkpoints where managers or users can manually review and approve critical steps.
Manage user permissions and protect sensitive data through anonymization and access policies.
Real-time dashboards and analytics offer insights into workflow performance, agent activity, and system impact.
Stay ahead of your competition with our constantly evolving and innovative AI-based solutions.
Adopt automation within your processes with our AI based tools which help increase your operational efficiency and overall productivity.
Curtail your costs while also enhancing customer satisfaction. Our AI based solutions are designed to save resource and time.
Our intelligent AI-based solutions are designed to track user behaviour and preferences, thereby integrating these aspects to facilitate highly personalized experiences.
Gradious acts as the SI partner of Kore.ai and this association is all about delivering innovative tech solutions for business excellence. Experience the tech revolution today with us!
| Category | Kore.ai | Google Dialogflow CX | Microsoft PVA | IBM watsonx Assistant |
|---|---|---|---|---|
| Platform Type | Enterprise Conversational + Agent Orchestration | Conversational AI Platform | Low-code Chatbot Builder | Enterprise Conversational AI |
| Supported Channels | Voice, Chat, Email, Social, WhatsApp, Teams | Voice, Chat (limited native social) | Web, Teams, Facebook, Direct Line | Web, Voice (limited direct channels) |
| GenAI Capabilities | Multi-model GenAI, Prompt Nodes, Use-case generator | Basic GenAI via PaLM/Bard API (external) | Limited GenAI, integrated with Azure OpenAI | Mostly rule-based; LLM integration optional |
| Search & Retrieval (RAG) | Yes Hybrid Search with Chunking, Vector Embeddings | Limited Available via Vertex AI + Custom setup | No native RAG requires Azure Cognitive Search | Yes via Watson Discovery + Custom setup |
| Live Agent Assist | Yes Suggestions, Playbooks, Auto Summarization | No Requires external integration | Basic Bot handoff to agent, no real-time assist | Basic No native assist UI |
| Prebuilt Use Cases | Retail, Banking, Healthcare, HR, IT, Insurance | Generic templates only | CRM Support, Internal IT bots | Some healthcare, banking templates |
| Campaign Management | Yes Voice & Web Campaigns with Templates & Dashboards | No built-in campaigns | No built-in campaigns | No built-in campaigns |
| Voice Capabilities | Yes Real-time via Kore Voice Gateway | Yes Voice via integrations | Yes via Azure Communication Services | Basic voice channel integration |
| Bot Orchestration | Yes Multi-Agent Orchestration with Supervisor pattern | Limited Needs custom logic | Basic dialog handoffs only | Limited Orchestration |
| Multilingual Support | 100+ Languages | 40+ Languages | 50+ Languages | 30+ Languages |
| Security & Compliance | RBAC, Audit Logs, PII Masking, GDPR, HIPAA | Google Cloud Security Standards | Azure Compliance, RBAC | Enterprise Security + Compliance |
| Deployment Flexibility | Cloud, Private Cloud, On-Premise | Cloud only (GCP) | Cloud only (Azure) | Cloud (IBM), On-premise |
Whether you are just initiating your AI journey or looking to scale an existing system, Gradious AI is here to help you create meaningful and measurable impact.
Gradious Technologies offers a very flexible, focused, and scalable engagement model to our clients. Our approach is customer-centric and industry aligned.