Revolutionize Customer Support with Salesforce AgentForce

Unified AI Solutions for Sales, Marketing, and Service, Powered by Agentforce

Gradious Technologies helps organizations leverage the Agentforce platform in order to create and manage autonomous AI agents. These AI agents can be used for diverse functions, including sales, marketing, customer service, etc. We can help you automate diverse tasks, improve efficiency, and elevate customer experiences with the help of AI.

With Salesforce AgentForce, businesses gain access to advanced features such as intelligent lead routing, real-time case resolution, personalized customer journeys, and 360° client visibility. Whether you’re automating repetitive sales tasks, delivering consistent omni-channel support, or scaling your marketing outreach, our solutions help you unlock the full potential of AI within Salesforce. Gradious empowers teams to improve efficiency, reduce operational overhead, and deliver exceptional customer experiences, all from a single, unified platform.

Agentforce Services for Businesses

Agentforce is an enterprise-grade AI agent platform that automates tasks and operates autonomously alongside human employees. It supports both customer-facing and internal workflows by using reliable sources like CRM and Data Cloud.

Service Agent

Customer Support & Case Resolution
Automates routine customer requests via chat, email, and voice.
Uses CRM and knowledge articles to provide accurate, personalized responses.
Frees up human agents to focus on complex issues.

Merchandiser Agent

Commerce Team Support
Recommends product placements, promotions, and content strategies. Assists with storefront configuration and personalization. Boosts e-commerce conversion rates and consumer engagement.

Sales Coaching Agent

Real-Time Seller Training
Simulates client concerns and role-playing scenarios. Provides coaching based on real-world facts. Improves sales performance and consistency across teams.

Campaign Optimization Agent

Marketing Automation
Generates and personalizes marketing campaigns with GenAI. Aligns content with the audience using CRM and performance data. Optimizes campaign impact with AI-powered suggestions.

Sales Development Agent (SDR Bot)

Lead Qualification & Sales Engagement
1. Engages prospects, answers questions, and schedules meetings.
2. Works 24/7 using CRM data and lead scoring to prioritize opportunities.
3. Automates early-stage pipeline building.

Buyer Agent (Personal Shopper)

Customer Experience in E-Commerce
Assists buyers in product discovery, comparisons, and order tracking. Acts like a smart shopping assistant, available 24/7. Drives higher cart conversion and satisfaction.

Service Planner Agent

Agent Guidance & Compliance
Provides step-by-step action plans for complex support cases. Ensures resolutions are consistent, policy-compliant, and optimized. Enhances agent productivity and customer trust.

Agentforce Developer Platform

Custom AI Agent Creation
Allows businesses to create their agents using Salesforce data and flows. Supports REST APIs, Apex, Python SDKs, and mobile SDKs. Enables integration with any app, including headless and embedded use cases.

We help you with

Implementation

We help businesses implement and integrate Agentforce into their existing Salesforce environments. 

Customization

We help customize the AI agents to meet specific business needs and goals. 

Strategy

We work with you to develop a strategy for using Agentforce effectively and to align it with your business objectives. 

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Training & Support

We offer specialized trainings to help users effectively use Agentforce and offer ongoing support.

Optimization

We optimize Agentforce for performance and scalability in your environment. 

Why Gradious for Agentforce?

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Let Gradious be your Salesforce Agentforce partner Boost your business with AI-powered solutions, drop your query below:

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